Gunold Canada Business Policies

Can We Sell To Just Anyone?

Gunold Canada sells wholesale embroidery supplies to the trade only. We do not sell to home hobbyists. If you qualify as a business, before your first purchase, we need you to download these simple forms. Then, send the completed forms to us prior to your first purchase either by fax (604-261-2240 or 1-888-261-2240), or by email ( Call us if you have any questions at 604-261-1121 or 1-800-663-6359.
You will need to have a current version of the free Adobe Acrobat Reader to use these interactive PDFs. You can download it here.

Credit Application

Credit Card Authorization


Return Policy

No merchandise may be returned for credit without prior authorization. Returns for credit on account only. No merchandise will be accepted for credit after 30 days from the date of its invoice. All merchandise for credit must be unused: Cones of thread: the original plastic wrap must be on the cone. Spools of thread: only complete boxes of 10 spools can be accepted for credit. All returns are subject to a restocking charge.

Terms of Sale and Related Policies:

  • We accept VISA, Mastercard, American Express, and Discover.
  • Customers with established credit may purchase on terms of “net 30 days”. Overdue accounts may lead to delayed delivery and may be switched to C.O.D. accounts without prior notice. Any account with a balance more than 30 days overdue will be charged interest at 1 ½ %/month. (18% per annum).
  • NSF cheques will incur a $40.00 fee.
  • All prices are subject to change without notice.
  • All goods will be invoiced at prices on date of shipment.
  • We reserve title to the goods delivered pending payment in full.

Embroidery Thread Suitability Statement:

Notice The customer/manufacturer should assure himself, by preliminary testing and evaluation, that the dye fastness of the thread is suitable for his/her intended use. Gunold threads are manufactured and quality controlled to the very highest standards possible. However, since we have no control over washing, dry cleaning, pressing or weather conditions (when used on an article or item that will remain exposed to the elements), and since the value of the thread is so disproportional to the value of the material onto which it is sewn, we are not responsible for any damage that could occur.

Your Privacy is Our Concern

This Privacy Policy provides you with information regarding how we use the data you supply us.

How We Protect the Security of Your Information

We employ the latest encryption and security technology and fraud detection techniques in all areas of where you provide us with personal or account information. This is done to protect you from unauthorized use of the information you are sending to our server. To make sure you have the latest security features on your browser, download and install the latest version of your favorite browser.  For privacy purposes, once you give us any information relating to you, it is stored on a highly secure server that is not accessible via the Internet.

What Information Do We Collect and How Do We Use It?

IP address: When you visit our web site, our server automatically recognizes your Internet Protocol address (IP address) or domain name. In order to enhance our Web site, we may track the way our visitors and customers are using the site. Personal information, such as your name and e-mail address, is not included in this analysis. Unless you provide it, we do not collect or know your name or e-mail address. We do not follow your browsing path outside of

Cookies: In addition, like most other e-commerce web sites, our site uses "cookies" -- small files placed temporarily in your Internet browser -- to keep track of your stay at our Web site. The text in a cookie, by itself, only tells us that you have visited our site before. A cookie generated by our site contains no information about you and does not gather information from your computer about you. It contains only an alphanumeric ID that, for example, allows you to retrieve your shopping basket. In this way, the cookie lets you continue shopping where you left off with your last visit without losing any of the items in your list.

Personal Information: When you place an order, request a catalog, or sign up for Specials Newsletter, we ask you to provide information including your name, postal address, e-mail address and, in the case of product orders, credit card number. Except to verify credit card information to complete your order, we do not use or release any credit card or financial information for any purpose.

Contact Information: If you provide us with your postal address, e-mail address or telephone number, you may receive our catalog or other promotional mailings, e-mails or telephone calls. If you receive e-mail from us that you would rather not receive, simply follow the unsubscribe instructions set forth at the bottom of each e-mail. If you do not wish to receive other promotional mailings or telephone calls, please write to us at the address set forth below. We will be happy to respect your request not to participate in our direct marketing programs.

Email Address: We do not share e-mail names collected on our site for purposes of permitting other companies to market to you through e-mail. Providing us your e-mail address will not result in your receiving unsolicited commercial e-mail from any third party.

Aggregate Information: We reserve the right to disclose to third parties aggregate, non-personal information about our users and their usage of this Web site and any related service. Any information disclosed will be in the form of aggregate data, such as overall patterns or demographic reports that do not describe or identify any individual user.

Transmission Errors or Unauthorized Acts: Although we will use all reasonable efforts to safeguard the confidentiality of your personal information, transmissions made by means of the Internet cannot be made absolutely secure. We will not be liable for disclosures of your personal information due to errors in transmission or unauthorized acts of third parties.

Required by Law: In extreme cases, where required by law, we may be forced to release information regarding our customers to permit the investigation of credit card fraud, illegal use of the Internet, or cases of misconduct on our Web site.

Other Web Sites: This Privacy Policy only addresses’s information gathering practices. To the extent that you disclose personal information to other Web sites, you are subject to other Web sites’ privacy policies. We encourage you to review a third party Web sites’ privacy policies before you disclose any personal information which may be collected by a third party.

Change of Ownership: In the event that any of our Web sites become owned or controlled by other individuals or entities, the information we have collected may be transferred to such party or parties. In this case, such individuals or entities will follow this Privacy Policy in the place of our Web sites’ current owners.

How to Opt-Out of Gunold Canada's Postal Emails, Postal Mailings or Telephone Calls:

If you do not wish to receive emails, postal mailings or telephone calls from us please let us know by mailing, emailing, or faxing a letter containing your name and address to the following address:

Gunold Canada Inc.
102 - 1520 Rand Ave.
Vancouver, BC, V6P 3G2
Phone: 604-261-1121 or 1-800-663-6359
Fax: 604-261-2240 or 1-888-261-2240

  • (If you unsubscribe by email, please type your exact e-mail address in the body text of your e-mail.)

Access to Your Information

You may request access to your personally identifying information stored in our systems in the ordinary course of business. Please contact us in one of the manners set forth above. Upon reviewing this information, you may request that we correct any information that is inaccurate.

Your Consent

By using our web site, you consent to the collection and use of this information by Gunold USA as described in this Policy.

Changes to this Privacy Policy

If we change our privacy policy we will post any change on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.